Terms of service

Terms of Service

Last updated: September 4, 2026

Welcome to Kitchen Blink. These Terms of Service ("Terms") govern your access to and use of the Kitchen Blink website, products, services, and related features.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Kitchen Blink

Kitchen Blink is an online store offering kitchen products and related household items to customers in Pakistan.

Throughout these Terms, the words "Kitchen Blink," "we," "us," and "our" refer to the Kitchen Blink store, while "you" and "your" refer to the customer or user of our website.

Kitchen Blink is a store/trading name and does not represent itself as a registered company unless expressly stated otherwise.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a purchase agreement under applicable law.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website for fraudulent, abusive, or unauthorized activities.

If you place an order on behalf of another person, you confirm that you have their permission to provide their information and place the order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Minor variations in product appearance, packaging, or measurements may occur.
Product availability may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product image or description will appear exactly the same as the physical product.

4. Prices and Offers

All product prices displayed on our website are subject to change without prior notice.

We may change, discontinue, or modify:

Product prices
Discounts
Promotional offers
Product availability
Bundles or special offers

Any applicable delivery charges or other charges will be communicated where relevant before the order is confirmed.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, including your name, phone number, address, and product selection.

An order may be cancelled or declined where necessary, including in situations involving:

Incorrect or incomplete information
Product unavailability
Suspected fraudulent activity
Incorrect pricing or listing information
Repeated unsuccessful delivery attempts
Other circumstances that prevent us from reasonably fulfilling the order

We reserve the right to refuse or cancel an order where reasonably necessary.

6. Cash on Delivery

Kitchen Blink currently offers Cash on Delivery (COD) within Pakistan.

For COD orders, payment is due when the order is delivered to you.

Customers are responsible for providing accurate contact and delivery information so that the courier can successfully deliver the order.

7. Order Cancellation

You may request cancellation of your order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible using the contact details provided at the end of these Terms.

We cannot guarantee cancellation requests received after an order has entered the shipping process.

8. Delivery

Our estimated delivery time within Pakistan is generally 2–5 working days.

Delivery times are estimates and may vary because of:

Courier delays
Weather conditions
Public holidays
Incorrect or incomplete addresses
High order volumes
Unforeseen circumstances
Other circumstances outside our reasonable control

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

If an order cannot be delivered because of:

Incorrect address
Incomplete address
Incorrect phone number
Customer unavailable to receive the parcel
Customer refusing the parcel
Customer failing to respond to the courier

the order may be returned to us.

If the customer requests that the order be shipped again, additional reshipping charges may be charged to the customer.

10. Returns

Kitchen Blink accepts eligible returns within 7 days of delivery, subject to the conditions in this policy.

To qualify for a return:

The customer must contact us within 7 days of receiving the product.
The product must be unused and in its original condition, where applicable.
The product should be returned with its original packaging and accessories where applicable.
The product must not have been damaged through customer misuse, negligence, or improper handling.

We reserve the right to inspect returned products before approving a return, replacement, or refund.

11. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

After verification, we may provide:

A replacement product; or
A refund, where appropriate.

Customers may be asked to provide photographs, videos, or other information showing the issue so that we can verify the claim.

For confirmed damaged or incorrect products caused before or during delivery, Kitchen Blink will handle the matter according to the applicable resolution.

12. Change-of-Mind Returns

Kitchen Blink does not accept returns simply because a customer changes their mind, no longer wants the product, or does not like the product after receiving it.

Returns are generally limited to eligible cases such as receiving a damaged, defective, or incorrect product.

13. Return Shipping Charges

For an approved return that is not due to a damaged, defective, or incorrect product, return shipping charges are the customer's responsibility.

Where the return is confirmed to be due to a product being damaged, defective, or incorrectly supplied by Kitchen Blink, the applicable shipping arrangements will be determined by us.

14. Refunds

Where a refund is approved, we will process it after the returned product has been received and inspected, where applicable.

For prepaid transactions, refunds may be issued through the original payment method or another appropriate method agreed upon with the customer.

For COD orders, where a refund is approved, we may request the customer's appropriate bank or wallet details for processing the refund.

Refund processing times may vary depending on the payment provider or financial institution.

15. Reviews and Customer Content

Customers may be able to submit reviews, comments, feedback, photographs, or other content through our website or related services.

By submitting content, you confirm that:

The content is truthful and based on your genuine experience.
You have the right to submit the content.
The content does not violate any law or third-party rights.
The content does not contain abusive, threatening, misleading, fraudulent, or inappropriate material.

We reserve the right to remove or refuse content that violates these Terms or that we reasonably consider inappropriate.

By submitting content to Kitchen Blink, you grant us permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

16. Intellectual Property

All content on the Kitchen Blink website, including where applicable:

Product images
Logos
Graphics
Text
Website design
Product descriptions
Other original materials

may be owned by or licensed to Kitchen Blink or its relevant content providers.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without appropriate permission.

17. Prohibited Activities

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Submit false or fraudulent orders.
Provide false customer information.
Interfere with the operation or security of our website.
Use automated systems to collect or copy website content without permission.
Attempt to harm, disrupt, or misuse our services.
Engage in activity that may damage Kitchen Blink, our customers, or our service providers.

18. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, courier companies, analytics providers, advertising services, and other technology providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

Kitchen Blink is not responsible for the independent policies or practices of third-party services that we do not control.

19. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from technical problems
Completely secure
Free from viruses or other harmful components

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational purposes.

20. Limitation of Liability

To the extent permitted by applicable law, Kitchen Blink will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

21. Events Outside Our Control

Kitchen Blink will not be responsible for delays or failure to perform obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include: