Effective Date: September 4, 2026
At KitchenBlink, we want you to be satisfied with your purchase. If you receive a damaged, defective, wrong, or incorrect-size/color product, you may be eligible for a return or exchange under the terms below.
1. Return & Exchange Period
You may request a return or exchange within 7 calendar days of receiving your order.
Return or exchange requests submitted after 7 days may not be accepted.
2. Eligible Reasons for Return or Exchange
We accept returns or exchanges only in the following situations:
- The product was received damaged.
- The wrong product was delivered.
- The product is defective or not functioning as intended.
- The received size or color is different from what was ordered.
Returns due to a change of mind, personal preference, or simply not liking the product are not accepted.
3. Return Conditions
To be eligible for a return or exchange, the product must be:
- Unused and unopened.
- In its original condition.
- Returned with the original packaging, tags, accessories, and any items included with the order.
- Free from any damage, marks, stains, or signs of use caused by the customer.
Products that have been used, damaged, altered, or mishandled by the customer may not be eligible for return or exchange.
4. Damaged Products
If your parcel appears damaged or you believe the product may have been damaged during delivery, please make a clear unboxing video before opening the package.
The unboxing video should clearly show the parcel, packaging, and the condition of the product while it is being opened. This may be required to verify a damage claim.
We strongly recommend keeping the unboxing video until your return or exchange request has been completely resolved.
5. How to Request a Return or Exchange
To request a return or exchange, please contact us through WhatsApp via our website within 7 days of receiving your order.
Please provide:
- Your order number
- Your name and contact number
- Reason for the return or exchange
- Clear photos/videos of the product, where applicable
- Unboxing video in case of a damaged product
Our team will review your request and let you know whether it has been approved.
6. Return Shipping Charges
For an approved return or exchange that qualifies under this policy, KitchenBlink will cover the return shipping charges.
Customers should not send products back without receiving return instructions from our team.
7. Replacement / Exchange
Where applicable, we may provide a replacement or exchange for the returned product.
If the requested replacement product is unavailable, we will provide a full refund of the product price.
8. Refund Policy
Once the returned product has been received and inspected, your refund will be processed within 7 working days.
The refund will be issued using a suitable payment method, which may include:
- Bank transfer
- Easypaisa
- JazzCash
- Another suitable electronic payment method
For Cash on Delivery (COD) orders, the refund will be issued through an available electronic payment method rather than in cash.
Only the product price is refundable. Original delivery charges are not refundable.
9. Incorrect Address Provided by Customer
If an order is returned because the customer provided an incorrect or incomplete delivery address, a refund may be issued after the returned parcel is received by KitchenBlink.
In such cases, delivery charges will not be refunded.
10. Refused or Unaccepted Parcels
If a customer refuses to accept the parcel or fails to receive it without a valid reason, the customer may be responsible for the applicable delivery charges incurred for the shipment and/or return of the parcel.
Any refund, where applicable, will be calculated after deducting the relevant delivery charges.
11. Sale & Discounted Products
Sale and discounted products are eligible for return or exchange, provided they meet all other requirements of this Return & Refund Policy.
However, products specifically marked as Clearance, Final Sale, or Non-Refundable are not eligible for return, exchange, or refund.
12. Non-Eligible Returns
A return or exchange may be rejected if:
- The return request is submitted after the 7-day period.
- The product has been used or opened.
- The product has been damaged by the customer.
- Original packaging, tags, accessories, or included items are missing.
- The return reason is simply a change of mind or personal preference.
- The product is marked as Final Sale, Clearance, or Non-Refundable.
13. Inspection of Returned Products
All returned products are subject to inspection after they are received by KitchenBlink.
Approval of a return, exchange, replacement, or refund will be based on whether the product meets the conditions stated in this policy.
14. No Restocking Fee
KitchenBlink does not charge a restocking fee for approved returns.
15. Contact Us
For return, exchange, or refund requests, please contact KitchenBlink through WhatsApp via our website.
We reserve the right to reject any return or refund request that does not comply with the conditions of this policy.
Thank you for shopping with KitchenBlink.